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Frequently Asked Questions
How many accounts are included with the Home edition?
When I use Typing Pal through my public library’s website, I lose my progress every time I log in. Is this normal?
Which edition of Typing Pal do you recommend for kids?
What is the difference between the Personal and Home editions of Typing Pal?
What types of keyboards are available in Typing Pal?
Is there a trial version for Typing Pal?
I forgot my password. How can I access my account?
I'm trying to access Typing Pal, but my web browser returns an error page (Error 403). What can I do?
As an Occupational Therapist, I require several accounts for my clients. Which subscription do you recommend?
Will my Typing Pal subscription renew automatically?
I have three children. Which Typing Pal subscription do I need?
My iPad keyboard does not work with Typing Pal. What can I do?
My keyboard does not match the keys in Typing Pal. This prevents me from progressing. What should I do?
My keyboard is misconfigured. What can I do?
My child does not have an email address. How do I create and configure their account?
We subscribed to the Home edition. How do I set up my children’s accounts?
I’m stuck on the first exercise. What can I do?
I'm trying to purchase Typing Pal but my transaction has been denied. What can I do?
Why is the VAT fee not on my receipt?
I had a Typing Pal account with my school. I want to continue my learning with a personal subscription. Is this possible?
My children have access to Typing Pal through their school, but they can’t sign in to their account. What can I do?
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